Terms and Conditions

Terms and Conditions

This site is the property of Mahana LLC DBA CrazyKettle.com. By accessing this site or any services made available through the site, you agree to the site’s terms and conditions. If you do not agree to these terms and conditions, do not access or use the site in any way.

Image Ownership and Responsibility

CrazyKettle.com may incorporate third-party artwork into its products. CrazyKettle.com either owns this artwork or has licensed the right to use this artwork with its products. Reproduction or use of this artwork for any other purpose is prohibited.

When submitting images for use in CrazyKettle.com products, you acknowledge that you either own the artwork or are licensed to use it. If you submit artwork that you do not own or do not have the rights to use, you accept full responsibility for any violations as described by intellectual property laws.

Terms of Use

This site is made available for your personal, non-commercial use so you may obtain information about CrazyKettle.com and its products and services. CrazyKettle.com reserves the right to prohibit anyone from accessing and browsing this site. CrazyKettle.com may also prohibit the download of information from the site or otherwise supplying information. Other than the limited right to use the site and services as described in the terms of this agreement, you do not have any rights to the CrazyKettle.com site or the information it contains. CrazyKettle.com reserves the right to make changes to the terms of this agreement and to terminate your access to the site at any time.

This site is protected by U.S. copyright law and international treaties. This site contains information that is proprietary to CrazyKettle.com and its business partners. This information includes, but is not limited to, the look, concept and images used within the site as well as written information and data related to CrazyKettle.com, its products and its services. By accessing this information, you agree to protect the confidentiality of the site’s information.

When supplying information to be made available on this site, you and all business partners and customers agree to be solely responsible for the accuracy of the information provided. All parties further agree to supply only information that does not infringe upon the intellectual property rights of an other party and does not contain fraudulent, misleading, libelous, defamatory, harassing, threatening, obscene or illegal content. You further agree not to use any of the information provided through this site for business purposes, nor to alter or remove any of the information other than that which you have provided.

By providing information about yourself, you grant CrazyKettle.com the right to non-exclusive, royalty-free use as necessary to fulfill your orders. You further agree to comply with all applicable laws and regulations as they relate to the access of this site.

You must be at least 13 years of age to use this site.

No Warranties

CrazyKettle.com does not warrant that this site, its servers or email sent from the site will be free of harmful components, such as viruses. Furthermore, CrazyKettle.com does not warrant that the information made available through the site is accurate, current or complete, nor does CrazyKettle.com warrant against the possibility of deletion or failure to store communications, personalized settings or other data.

Site Errors

CrazyKettle.com reserves the right to reject orders that are placed through this site. If a product is listed on the site at an incorrect price or with incorrect information, orders will be revised to reflect the correct price and information.

Use of Personal Information

To use certain aspects of this site, you may be asked to provide information about yourself such as your name and contact information. This information will not be sold or given to a third party without your permission. CrazyKettle.com may update its privacy policy and practices at any time and at our sole discretion.

Removal of Content

CrazyKettle.com does not knowingly violate or permit others to violate copyright laws. Any information infringing upon the copyrights of others will be promptly removed once we are made aware of the violation. The Digital Millennium Copyright Act of 1998 provides recourse for copyright owners who believe material on the Internet infringes upon their rights under U.S. copyright law. To request the removal of such content, you must provide written notice containing the following information:

  • Your electronic or physical signature or the signature of someone authorized to act on your behalf
  • A description of the work that has been infringed
  • A description of where the work is located on the site, including the URL
  • Your name, address, telephone number and email address as well as the name of the copyright owner if you are not the owner
  • A written statement that the work is not authorized for use
  • A statement that, under penalty of perjury, the information contained in your notice is accurate and that you are either the copyright owner or someone who is authorized to act on the behalf of the copyright owner

Any notification that fails to comply with these requirements will not be considered sufficient notice of copyright infringement.
Concerns regarding objectionable user-generated content will be reviewed, but CrazyKettle.com is under no obligation to remove this content simply because of a removal request. User-generated content that is removed from the site may have already been distributed to other sites or otherwise used in other media and, therefore, CrazyKettle.com cannot guarantee the complete removal of the content. Back-up or residual copy of the content may also remain on back-up servers.

Outside Links

Links to other websites and advertisements may be found within this site. CrazyKettle.com does not approve, endorse or accept responsibility for these outside sites and advertisements. We are not responsible for the products and services found on these outside sites, nor for the actions, content or opinions expressed through these outside links.

Exclusion of Liability and Indemnification

CrazyKettle.com excludes and disclaims liability of any losses and expenses accrued by direct or indirect use of the site or sites to which we are linked. This includes loss caused by a virus, loss of data and general loss of use, even if we have been advised of the possibility of such losses or damage. You assume full responsibility for completing any necessary data back up and virus checks. You further agree to indemnify, release and hold us harmless from any claim or loss related to your violation of these Terms of Use or your access of this site.

Site Modifications

CrazyKettle.com reserves the right to modify, edit, discontinue or delete this site and the information it contains at any time and without notice. You agree that we are not liable to you or any third party for these changes.

Privacy Policy

Each time you visit the CrazyKettle.com site, you consent to the collection, use, disclosure and processing of your personal information in accordance with this privacy policy. You further consent to the transfer of this information to our servers and computer systems anywhere in the world, including countries that may not provide the same level of data protection in place in your home jurisdiction.

This site actively collects personal information when you register with the site, submit information to the site or send an email to the site administrator. This may include your name, contact information and user ID. This personal information may be used to register you with the site, to respond to your inquiry and to provide information to others regarding your use of the site.

We may also use your personal information to notify you about products and services that may be of interest to you. If you provide personal information about another person, you agree that you have obtained the proper consent to use and disclose this information.

If you no longer wish to receive promotional communications from CrazyKettle.com, you may choose to opt out at any time.

This site may also passively collect certain types of information, such as the frequency of your site visits, the times and dates of these visits, the pages you have visited and the individuals you have interacted with in relation to the site. Internet protocol (IP) addresses are used to administer the site, while navigational data such as log files and transmission data is used to identify information about your web browser and operating system. Third-party tracking services may also be used to track non-personally identifiable information that is used to administer the site, report usage metrics and otherwise assist with the improvement of the site and its content.

This site may also use cookies to store bits of information related to your use of the site. Cookies can store a variety of information, including navigational data, IP addresses, data transfer times, server information, user preferences and passwords. Most browsers allow for the disabling of cookies. Disabling cookies on this site may make it impossible to access important functions or features, thereby limiting your use of the site.

Personal information may be disclosed to third-party service providers who are performing services on our behalf, including those that provide technical support services. Third parties are also used to provide services such as processing payments and shipping packages. Your name, address, credit card details and purchase amount may be provided to the third party responsible for providing such services. These companies do not retain or share personally identifiable information for any other purposes, including for promotional purposes.

To protect your personal information, we encrypt sensitive information using secure socket layer technology (SSL). Transmissions over the Internet are never 100 percent secure, however, and CrazyKettle.com cannot guarantee the security, accuracy or completeness of such transactions.

CrazyKettle.com does not share, sell, trade or rent personal information with third parties for promotional purposes. Users who contribute to a blog or review products on the website should be aware that the personal information they submit can be read, used and collected by other users and, therefore, could be used to send unsolicited messages.

Changes to the privacy statement will be made to the Privacy Policy and will also be posted to the home page and other pages as deemed appropriate.

Check this Privacy Policy frequently and check before submitting additional information via the site.

CrazyKettle.com is not responsible for the privacy practices of websites that may be linked within this site. This privacy statement applies only to the information that is collected by the CrazyKettle.com website.

Returns

Refunds will be provided for Crazy Kettles returned within 30 days from purchase. To be eligible for return, your product must be unused, in the original packaging and in the same condition as it was when you received it. To complete a return, you will need your receipt, order number or other proof of purchase. If you purchased your Crazy Kettle from a third party re-seller or retailer, you will need to return your product to the store where it was purchased.

Following the receipt of your product, we will send you an email notifying you that the item has been received and telling you whether your refund as been approved or rejected. If you are approved, your refund will be processed and the credit will be applied to your credit card or other method of payment automatically. Please note that it may take time for your refund to be officially posted by your bank or credit card company.

We are not able to offer partial refunds for items that are not in their original condition or that are returned more than 30 days after delivery. Exchanges will be made to replace items that arrive in a defective or damaged state.

Limited Warranty

In general, cookers manufactured by Mahana LLC are warrantied against defects in material and workmanship for five (5) year from the date of purchase and all parts and accessories are warrantied against defects in material and workmanship for one (1) year from the date of purchase.

This warranty applies only to the ORIGINAL PURCHASER and is not transferable. Therefore, we require reasonable proof of your date of purchase. Therefore, you should retain your sales slip or invoice.

This limited warranty is limited to the repair or replacement of parts that prove defective under normal use and service and which on examination, to Mahana LLC’s satisfaction that they are defective. If warranty applies, the manufacturer will repair or replace, at their discretion, the cooker or any part or component that is deemed defective without charge. In the event of parts availability issues, the manufacturer reserves the right to substitute like or similar parts that are equally functional. This warranty is void if the cooker is used commercially, structurally altered or subjected to stress beyond the physical limits of the materials used in body or components, or is damaged as a result of abnormal use. This limited warranty does not cover any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper maintenance or service, or failure to perform normal and routine maintenance. Normal wear and tear and deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes is not warranted. This limited warranty applies to the functionality of the product ONLY and does not cover cosmetic issues such as scratches, dents, corrosions or discoloring by heat, abrasive and chemical cleaners or any tools used in the assembly or installation of the appliance, surface rust, or the discoloration of stainless steel surfaces. There are no other express warrants except as set forth herein and any applicable implied warranties or merchantability and fitness are limited in duration to the period of coverage of this express written limited warranty. This warranty does not include any manufacturer responsibility for any special, incidental or consequential damages resulting from the use of the cooker. If warranty applies, the manufacturer will repair or replace, at their discretion, the cooker or any part or component that is deemed defective.

Neither dealers nor the retail establishment selling this product has any authority to make any additional warranties or to promise remedies in addition to or inconsistent with those stated above. Mahana LLC’s maximum liability, in any event, shall not exceed the purchase price of the product paid by the original purchaser. Mahana LLC reserves the right to change products and designs without incurring any obligations to you and incorporate such changes into already completed products, or those in the hands of dealers or consumers. Products prepaid or replaced under this warranty may or may not incorporate these changes. Damaged products must be returned directly to Mahana LLC with postage and or freight pre-paid by the consumer for review and examination. Please include a copy of original sales receipt.

CrazyKettle.com is not liable for products that are damaged or lost in transit. You are responsible for customs fees and shipping fees associated with returning the product. CrazyKettle.com will pay the shipping costs for returning the replacement or repaired product.

This limited warranty is non-transferable and does not cover products purchased through online auction sites. CrazyKettle.com make no other express or implied warranties. You further agree that CrazyKettle.com is not liable for any damages arising out of the use of the product, including those that occur as the result of defects in the product.